One increasingly visible side effect of blatant consumerism is that we’re bludgeoned with up-sells. No matter where we go, what we’re after is never enough. Fast foodie? Super-size it. Shopping for clothes? Make sure you sign up for the points plus card. Gym membership? You can save 10% per month by agreeing to a contract that likely extends beyond your current apartment lease.
Now, however, the up-sell has shamelessly permeated new territory. This blatant display of disregard for “consumer well being*” has blazed a trail beyond the register and into a place that it quite obviously does not belong: the customer service call.
Specifically, the cable repair customer service call, with (NYC monopoly) Time Warner.
Who in their right mind thought it would be a good idea for these clowns to offer, or even consider offering an up-sell during a repair call?
Think about it. In this context, I’m reaching out to Time Warner because my current service DOESN’T WORK. Is that really the best time to SELL ME ADDITIONAL SERVICES? Not only am I unreceptive to your shameless, disrespectful plug, but I’m extremely aggravated.
Beef Supreme is Editor-in-Chief of the Idiocratic Post.
*Whatever the fuck that means.